Refund & Cancellation Policy

1. Nature of Digital Marketing Services

RankZee (“Company”), operated by RankZee Digital Solutions Private Limited, provides bespoke professional digital marketing services, including technical SEO audits, pay-per-click ad management, custom website development, creative asset production, and marketing automation.

Due to the intensive intellectual property, human engineering hours, and strategic planning dedicated immediately upon initiation of an engagement, our refund and cancellation protocols reflect standard industry benchmarks for agency consulting.

2. Subscription & Monthly Retainer Cancellations

• Initial Sprint Commitments: Standard growth packages initiate with a defined 90-day execution sprint to allow algorithms sufficient data aggregation.
• Ongoing Monthly Retainers: Following completion of the primary sprint, retainers renew on a month-to-month cadence. Clients may cancel future billing by delivering written notice at least 15 business days prior to the next billing date via email to contact@rankzee.com.
• Mid-Cycle Cancellations: If a cancellation notice is submitted mid-billing cycle, services will continue through the remainder of that paid cycle, and no further charges will be billed. Pro-rata refunds for unused days within an active cycle are not granted once strategic work has begun.

3. Refund Eligibility Criteria

Refunds are evaluated objectively under the following circumstances:

• Duplicate or Erroneous Transactions: In the event of a technical processing error, dual charge, or inadvertent overbilling via our payment gateway (Razorpay / Stripe), the excess charged amount will be refunded 100% in full without deduction.
• Cancellation Prior to Project Onboarding: If a client requests cancellation within 48 hours of invoice settlement and prior to the commencement of any discovery audits, account restructuring, or creative drafting, a refund will be issued minus standard gateway transaction fees (typically 2-3%).
• Ad Spend Disbursements: Unspent third-party advertising funds held in escrow for ad delivery (Google Ads, Meta Ads) will be refunded in full upon campaign decommissioning, provided no pending platform balances exist.

4. Non-Refundable Items

• Completed technical SEO audits, keyword research matrices, and strategic roadmaps.
• Custom website design mockups, frontend code, or custom software deliverables already executed.
• Advertising media spend disbursed directly to Google LLC, Meta Platforms Inc., or LinkedIn Corp.
• Third-party software subscriptions, domain registrations, or SSL certificates acquired on client behalf.

5. Refund Processing Timeline

Approved refund requests are authorized within 3 to 5 business days from receipt of written confirmation. Once initiated, banking gateways typically credit funds to the original payment instrument (Credit Card, Debit Card, Net Banking, or UPI) within 5 to 7 working days, subject to the client's bank turnaround time.

6. Grievance & Inquiries

For questions concerning invoicing, cancellations, or billing discrepancies, please reach out to our accounts team at contact@rankzee.com or phone +91 98765 43210.